I was three weeks post surgery for a meniscus repair and ACL reconstruction, and my Breg Polar Care Cold Therapy ice machine motor burned out. My fault - never cleaned the filter. I ordered a new one from OrthoBracing without the pad. They actually emailed me and confirmed I indeed did not want the pad. I was worried I would not get it before we left town that weekend, and they went above and beyond to assist me to make sure I got it in time. Tremendous customer service. Extremely responsive to email. It was so refreshing, and I am so grateful to have found them.
Christy Matteuzzi